Terms and Conditions

Please ask for a quotation for any specification of PC, hardware or upgrade.
Trade-ins welcome on upgrading/replacing your old equipment, ask for details.

Standard Delivery Charges are as follows:

Small items, eg memory stick, mouse - post £2.00 inc. VAT, posted entirely at purchasers risk
Middle Items, eg CD-ROM, HDD - Courier Bag £7.00 inc. VAT
Larger Items, eg Case, Printer - Courier £10.00 inc. VAT
Prices apply to UK Mainland only, excluding highlands and islands and Northern Ireland (significant surcharges apply)

Please note that we do not currently accept payment by Credit or Debit Card

Payment by Paypal, Cheque or Bank Transfer only please

30 Day Account Terms available - subject to status

1. Definitions

1.1 "Buyer" means the person who buys or agrees to buy the goods from the Seller.

1.2 " Conditions " means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

1.3 "Delivery Date" means an approximate date specified by the Seller when the goods are to be delivered. Any order processed by DCCS Limited shall be done so on the basis of not being "Time Is Of The Essence".

1.4 "Goods" means the articles, which the Buyer agrees to buy from the Seller. 1.5 "Price" means the price for the goods excluding carriage, packing, insurance and VAT. 1.6 "Seller" means DCCS Limited, PO Box 132, Taunton, TA2 8YS, UK.

2. Conditions applicable

2.1 These conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all their terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.

2.2 Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions. If goods are rejected or not called for a restocking charge shall apply. See clause 10. The original carriage costs will not be refunded and any additional carriage costs associated with returning the goods to the seller will be deducted from the refund.

2.3 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. The Price and Payment

3.1 The price shall be the Seller's quoted price. The price is exclusive of VAT, which shall be due at the rate ruling on the date of the Seller's invoice. The Seller reserves the right to amend prices at any time without prior notice. Errors and omissions are excepted. Any order sent to DCCS LIMITED by whatever means, e.g. Post, E-Mail , web orders, telephone etc. shall be deemed as an offer in response to our invitation to treat from whatever sources (printed advert, Internet site etc) and therefore DCCS LIMITED reserve the right to not accept any offer that maybe made to them.

3.2 Payment of the price and VAT shall be due and payable on the date of the invoice. Time for payment shall be of the essence.

3.3 Where credit terms are given and payment is due within a specified number of days of the invoice date, we reserve the right to claim statutory interest at 8% above the Bank of England base rate for late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Overdue invoices will accrue interest at such a rate after as well as before any judgement.

4. Orders

4.1 Written confirmation of telephone orders must be clearly marked as such. In default the Seller shall not be held responsible for duplication of an order. Email orders will be assumed to be as binding as written orders.

4.2 In the event the buyer wishes to cancel an order the Seller reserves the right to apply a cancellation charge. Cancellation charges start from a minimum 10% for regularly stocked items and 50% for special order items. The buyer must obtain a cancellation number from the Seller.

5.The Goods

5.1 The quantity and description of the goods shall be as set out in the Seller's quotation. Errors and Omissions excepted.

5.2 The buyer will ensure that the goods purchased are suitable and compatible with his requirements. It is the buyer's responsibility to ensure and obtain the latest drivers for the goods purchased and to ensure functionality and compatibility with their environment / operating system. Goods are not sold on a trial basis.

5.3 Goods are supplied on the basis that the Buyer is competent in installing them and wherever necessary carrying out diagnostic tests.

6.Right Of Cancellation for Distance Selling

6.1 This clause applies only to non-face to face contracts where the Buyer is acting as a consumer.

6.2 This clause does not apply in the following circumstances: -

a) Where the Buyer is a Business.
b) Where goods are ordered by Distance Selling and then collected from the Seller's premises.
c) Where goods have been opened, used, installed, packaging defaced or are in a non re-sellable condition as new.
d) Where a service has been provided in the building of a computer system, upgrade, configuration or testing etc. This service may commence within 7 days from the date of the order.
e) Special Order - When good(s) have been ordered specifically for the consumer, the consumer will not have the right to cancel these good(s).
f) Any goods purchased which use a reasonable amount of memory, due to fluctuations in the financial market. (i.e. memory modules, CPU's, Graphics Cards etc).
g) The rights of cancellation shall not apply to Warranty Replacements.

6.3 Where the consumer wishes to exercise their rights of cancellation, no goods are to be opened, used, installed, packaging defaced or returned in a non re-sellable condition as new.

6.4 Notification to be given in writing within 7 working days, from the day after the receipt of goods, sent to the address as detailed in clause 1.6, or by Fax No 01823 413993.It is the Buyers responsibility to ensure receipt of a cancellation request. NO cancellation is confirmed or agreed without acknowledgement of a cancellation number from DCCS LIMITED.Any telephone communications and or verbal agreements are NOT acceptable forms of cancellation.

6.5 It will be the Buyers responsibility at his expense, to return the goods to the Seller within 7 days from the date of notification of cancellation. The goods must arrive at the Sellers premises undamaged, unopened, unused, not previously been installed, packaging not defaced and in a re-sellable condition as new. Failure to comply in full will void the right of cancellation and the goods will be made available for collection. Alternatively there may be an extra charge for redelivery. DCCS LIMITED will not collect the goods.

6.6 The service cost of any carriage shall not be refunded. In the event of a free delivery, a minimum service charge of £10+vat for the cost of the carriage shall be deducted from the total order value.

6.7 The refund will be processed within 30 days from the receipt of written notification of the cancellation, subject to meeting IN FULL all the requirements as set out in this clause.

7.Warranties and Liability

7.1 The Seller warrants that the Goods at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties conditions or terms relating to fitness for purpose, merchantability or condition of the Goods and whether implied by statute or common law or otherwise are excluded.

7.2 Where the Buyer is dealing as a consumer (as defined in the Unfair Contracts Term Act 1977 Section 12), the Seller will replace, repair, or refund, strictly at the Seller's option, any item found to be faulty within twelve months from the original invoice date, provided that the goods are returned to the Seller in accordance with the 'Returns Policy' Clause and the goods have not been miss-used, tampered with, improper application, neglected and/or physically damaged. Normal wear and tear will not be covered by the warranty i.e. mouse, joystick, consumable items (e.g. printer cartridges, CD media etc). The replacement will be to the original specification or above at the Sellers discretion. No refund shall be given unless the goods are returned to the Seller, with all documentation, software and accessories in the original packaging.

7.2.1 The warranty period between the Buyer and the Seller is strictly 12 months from purchase invoice date, regardless of any warranty replacements. Under no circumstances can this warranty be extended and warranties given by the Manufacturer, Dealer or any other party is expressly excluded from this contract between the Buyer and Seller.

7.3 In the case of hard drives, which require replacement, these shall be to the same capacity or higher and not necessarily of the same specification or manufacturer.

7.3.1 All CD-ROMs are sold as based on Speed and a warranty replacement will be of the same type. i.e. A 52X will be replaced by a 52X and this replacement may not necessarily be of the same make as the original unit.

7.4 If a faulty item is to be repaired then the Seller may take a reasonable time to effect such repair, which may include the time taken to return it to the original supplier. The Seller shall not be liable for any loss incurred whilst the goods are being repaired, tested and / or replaced. Where the goods are supplied by the seller to the buyer for the purposes of, or in connection with, a business, the buyer shall take such steps as are reasonable to mitigate any loss arising from any malfunction of the goods supplied (including but not restricted to: adequate insurance cover, backup systems and data recover).

7.5 The Buyer shall take all reasonable and necessary precautions to back-up data; the Seller shall not be liable for any loss resulting from equipment failure or for the Buyers failure to take such reasonable and necessary precautions.

7.6 The buyer shall take necessary Anti-Static precautions when handling any electronic component. Any damage as a result of improper handling will void any warranty.

8. After Sales Service / Returns Policy

8.1 Technical support is available by fax or email only. Technical support issues will be responded to by the next working day. The Buyer shall produce the appropriate invoice to the Seller before any after sales service can be offered.

8.2 Where goods are supplied in component form, Warranty will only be honoured providing the goods are returned in component form with individual fault reports. It is the responsibility of the buyer to identify what component(s) is faulty. Some items may require third party driver updates not supplied with in the original purchase. Normal hourly rates apply for any additional Support. In some circumstances the seller may refer the buyer to a third party for technical and warranty support.

8.3 The Buyer shall obtain a Returns Material Authorisation number (RMA) from the Seller before returning any goods. Goods received without a valid RMA no. shall not be processed.

8.4 The Buyer shall provide the sales invoice and the serial number on which the goods were purchased, upon verification by the Seller, the Seller shall issue a RMA no. which shall be valid for a period of fourteen days.

8.5 The goods shall be returned to the Seller at the Buyers expense, sufficiently packaged so as to avoid damage in transit, with the original documentation, software and accessories. A valid RMA no. should be clearly displayed on the outside of the package, and enclosing a copy of the purchase invoice. The Seller shall not be liable for loss or damage whilst in transit to the Seller's address.

8.5.1 If the Buyer returns the goods in person, these goods must be left with the Seller for testing. No goods shall be tested 'on the spot' whilst the customer waits .An RMA number will be issued upon receipt of the sales invoice. No goods can be left without proof of purchase.

8.6 Upon receipt of the goods by the Seller, the Seller shall repair or replace at the Sellers discretion and shall be returned to the Buyers original invoice address if the original order had been despatched, otherwise the goods shall be made available for collection by the buyer. Goods received by the Seller which are damaged, incomplete or not of the Seller's origin shall not be processed and arrangements for their return to the Buyer shall be made.

8.7 In the event that the goods are returned and subsequently tested and found to be free of any faults the Seller shall make a minimum charge of £10 plus VAT and the return carriage charge. No goods shall be returned without payment of these charges. In the event that payment has not been made within 28 days of notification of the no fault found charge, the goods shall be disposed of without any liability to the Seller.

8.8 The Seller shall reserve the right to refuse to restock any goods, which have been: -

i) Supplied in accordance with the Buyers order.
ii) Returned incomplete.
iii) Returned not in manufacturers packaging or defaced packaging.
iv) Returned in a non-re-sellable condition.
v) Goods not returned within 14 days from issuing the R.M.A number.

8.9 Goods which are returned for restocking will be subject to a restocking fee. The Seller shall reserve the right to refuse to restock any goods which are incomplete and/or not in their original packaging.

9. Out Of Warranty Repair & Upgrades

9.1 Where a Buyer authorised the Seller to carry out repair work not covered under any warranty or upgrades; The warranty shall apply only to the parts fitted to the system at this time and not the full system or any other part of the system. The warranty on parts fitted at time of upgrade shall be in accordance with the sellers standard component return to base warranty detailed in clause 6 & 7.

9.2 The period of labour warranty is 14 days from the date of the purchase invoice

10.Drawings and Specifications

10.1 Unless expressly stated in the contract any figures or statements therein or in the sellers advertising (i.e. Magazine, Website etc), sales literature or any other documents supplied by the seller as to the performance of the goods shall be an approximation only. The seller gives no guarantee or representation that the goods will in all cases be identical with the illustrations. Weights and dimensions specified in such advertisement (e.g. Magazine, Website etc), sales literature or any other documents due to improvements and modifications to the goods or their specifications that may be made from time to time. The seller will notify the buyer in writing of any material alterations to any specifications relating to the goods and the buyer shall be deemed to have accepted such alteration unless notice in writing to the contrary is received by the seller within 7 days of the sellers notice to the buyer.

10.2 The copyright designs and intellectual property of every kind in the technical specifications literature and samples supplied are reserved the copying or adaptation of the whole, or any part of or extract from the technical specifications, literatures, or samples or their use commercially or for any unauthorised purpose whatsoever is not permitted, nor may they or any part of them be passed to any third party, save with the express prior written consent of the seller and subject to the terms of these conditions. All technical specifications literature and samples including any copies or extracts there from shall upon request by the seller be returned to the seller on demand without cost to the seller.

11. Delivery of Goods

11.1 Delivery of Goods shall be made to the Buyer's address on the Delivery Date. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

11.2 Where the goods are being despatched via a carrier the time quoted shall be for a nominal service and not guaranteed within a time scale. No refund in full or part shall be offered as a result of late delivery by the carrier. Where an order has to be re-routed to an alternative delivery address, the seller reserves the right to make additional charges.

12. Acceptance of Goods

12.1 The Buyer shall be deemed to have accepted Goods 7 days after delivery to the Buyer.

12.2 The Buyer shall advise in writing within 7 days of receipt of the Goods any discrepancies in specification from the Goods ordered, after which it shall be deemed acceptance of the goods as the specification supplied. After this period, the Buyer shall not be entitled to reject Goods which are not in accordance with the Contract. The buyer must check the specification of goods received against the goods ordered prior to using the goods as this will deem acceptance.

12.3 The Seller will not consider any claims for shortage of delivery or damage in transit unless written notice is given to the carrier and Seller within three days of the receipt of goods. In this condition time shall be deemed to be of the essence.

12.4 The Seller undertakes to deliver Mail Ordered goods to the delivery address, as opposed to an individual. A signature provided by an individual at the delivery address will deem acceptance of goods. Where the buyer has signed for the goods as "Received In Good Condition", any claim will only be honoured on the basis of a full or part refund claim via the carrier being successful.

13. Title and risk

13.1 The Goods shall be at the Buyer's risk as from delivery.

13.2 In spite of delivery having been made, property in the Goods shall not pass from the Seller until;

13.2.1 The Buyer shall have paid the price plus VAT in full; and

13.2.2 No other sums whatever shall be due from the Buyer to the Seller

13.3 Until property in the Goods passes to the Buyer in accordance with Clause

13.3.1 The Buyer shall hold the Goods and each of them on fiduciary basis as bailey for the Seller. The Buyer shall store the Goods (at no cost to the Seller) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Seller's property.

13.4 Notwithstanding that the Goods (or any of them) remain the property of the Seller the Buyer may sell or use the Goods in the ordinary course of the Buyer's business at full market value for the account of the Seller. Any such sale or dealing shall be a sale or use of the Seller's property by the Buyer's own behalf and the Buyer shall deal as principal when making such sales or dealings. Until property in the Goods passes from the Seller, the entire proceeds of sale or otherwise of the Goods shall be held in trust for the Seller and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as the Seller's money.

13.5 The Seller shall be entitled to recover the price (plus VAT) notwithstanding that the property in any Goods has not passed from the Seller.

13.6 Until such time as property in the Goods passes from the Seller to the Buyer shall upon request deliver up to such of the Goods as have not ceased to be in existence or resold to the Seller. If the Buyer fails to do so the Seller may enter upon any premises owned occupied or controlled by the Buyer where the Goods are situated and repossess the Goods. On the making of such request the rights of the Buyer under Clause 12.4 shall cease.

13.7 The Buyer shall not pledge or in any way charge by way of security for and indebtedness any of the Goods, which are the Property of the Seller. Without prejudice to the other rights of the Seller, if the Buyer does so all sums whatever owing by the Buyer to the Seller forthwith become due and payable.

13.8 The Buyer shall insure and keep insured the Goods to the full price against "all risks" to the reasonable satisfaction of the Seller until the date that property in the Goods passes from the Seller and shall whenever requested by the Seller produce a copy of the policy of insurance. Without prejudice to the other rights of the Seller, if the Buyer fails to do so all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.

13.9 The Buyer shall promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 XII as amended. Without prejudice to the other rights of the Seller, if the Buyer fails to do so all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.

14. Force Majeure

14.1 The Seller shall not be liable in any respect whatsoever for delay in the performance of, or the failure to perform, any obligation pursuant to any order or contract, in each case, as a result of circumstances beyond its control. If such circumstances delay or prevent the performance of any obligation under any order or contract for 30 days or more, the Seller shall be entitled by written notice to cancel or terminate such order or contract or its outstanding obligations there under.

15. Remedies of Buyer

15.1 Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods, which confirm to the contract of sale.

15.2 Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of these Goods, where the Goods have been supplied in accordance with their specifications.

15.3 The Seller shall not be liable to the Buyer for any loss arising from late delivery or short delivery of the Goods.

16. Proper Law of Contract

This Contract is subject to the Law of England and Wales.

17. Statutory Rights

Terms and Conditions herein do not affect the buyers statutory rights.